FAQs

What is CBD?

CBD is the short name for Cannabidiol. It is a chemical compound found naturally inside the plant species Cannabis sativa and is especially prominent in the strain of Cannabis. known as hemp. 

Why is CBD in an Oil?

CBD itself is chemically an oil. The reason it is commonly mixed in with other oils is an attempt to find a way to make it digestible, although oil, in general, has a difficult time digesting regardless.

Why do people take CBD?

People take CBD for many different reasons. Some people take it for pain relief; others to help with inflammation. Some people take it for its desired effects on anxiety and depression, while others still take it just to help boost up general health. Some people even take it to help them sleep better. CBD has an enormous number of positive effects on the human body.

Can I get high taking CBD?

No, you cannot get high taking just CBD. The component of marijuana that makes people high – THC – is an entirely different chemical from CBD. Some CBD Oils contain up to 0.3% THC by dry weight, but even that is not enough to get you high.

Will I fail a drug test if I take CBD?

Most drug tests are not testing for general cannabinoids, but rather for THC. Some CBD Oil products do contain THC and taking those products will strongly risk you failing a drug test. If your CBD product – such as the Broad-Spectrum oils from Yes.Life – contains 0% THC, you should not fail a general drug test from taking the product. There is a very small chance that a drug test you are required to take is testing for cannabinoids in general, not just THC. CBD will cause you to fail those  drug tests, so find out which kind of test your work does first. 

Is CBD safe for use in the military?

While the military does not recognize CBD as a medicinal drug, its drug testing is checking for THC specifically and not cannabinoids.¹ Thus, taking a Broad-Spectrum CBD Oil that contains absolutely no THC is safe for military personnel. Make sure to verify that the product you are taking does in fact contain no THC, versus the legally allowed 0.3% (some manufacturers are dishonest in what they claim, so email them first if you aren’t sure).

Someone I know failed a drug test after taking CBD. Why?

There are a variety of reasons someone may have failed a drug test after taking CBD. For one, not all CBD oils are THC-free, despite the claim. Before taking a CBD Oil, verify with the manufacturer that their product contains no THC at all. Furthermore, THC remains in the body for up to 11 weeks, so prior use of THC can easily show up on a drug test and have nothing to do with the CBD oil. Some drug tests – although not many, especially in government jobs – test for general cannabinoids instead of just THC, and CBD will cause you to fail that. Ask what kind of drug test is given at your work before using a CBD product. Finally, drug tests do have a certain rate of false positives that have nothing to do with the CBD Oil that may have been taken.

Is CBD legal?

In all 50 of the United States, CBD is fully legal to take. You cannot be arrested nor fined for the possession of CBD, as it is not considered any kind of controlled substance. Even CBD containing up to 0.3% THC by dry weight is considered fully legal. Unfortunately, because drug tests do not distinguish between the sources of THC, even taking fully legal CBD oil can cost you a job if a drug test returns positive.

Why do CBD oils taste so bad?

Not all CBD oils taste bad, but many of them do. The reason is that the manufacturer is failing at hiding the oil aspect of the CBD. Some manufacturers don’t even try, and they just package CBD in even more oil. Others try but fail to adequately cover the taste.

Why do some CBD oils taste better than others?

Some CBD oils are water-soluble and nano-sized, meaning that the oil clumps that form in water are much smaller than normal. This allows the CBD to better dissolve in water, and can more easily mask the taste, especially with the addition of flavorings and stevia.

What is Nano-sizing, and does it matter?

Nano-sizing refers to the clumps that oil forms in water. Ordinarily, the oil will not dissolve in water at all, forming massive clumps that won’t mix.  Nano-sized CBD oil is pre-clumped into much smaller bunches, allowing it to dissolve in water. This, in turn, allows the CBD to better dissolve into your blood and throughout your body, giving you better effects. 

Is CBD FDA-regulated?

No, CBD is currently not FDA-regulated. This may change soon, but as it is now, any CBD product is treated as a nutritional supplement and is not strongly watched by the FDA. This has unfortunately led to many people making unlawful claims on their products. Reputable vendors and sellers will only make claims with research to back it up, so pay attention to that.

Is CBD safe for children?

CBD has been found to be generally safe, according to research. Even when used on children, CBD has shown no major negative side effects. There are a lot of factors to consider before starting any intake of CBD for children.  To this date, research on CBD for children is still in progress.  Thus, we strongly recommend talking to your pediatrician on the best approach before you consider adding CBD to your child’s diet.

Why do some CBD companies have so many different products?

Some CBD companies attempt to capitalize on the CBD “fad” more than providing a strong CBD-based product. These companies will commonly take ordinary supplements – some for energy, some for sleep – and simply add CBD to them. The CBD tends to do very little in these products, and instead, they tend to be a big waste of money.

How can I tell if I have a quality CBD?

The best way to tell if you have a quality CBD is to put your product in water. If your CBD product dissolves in the water at all, then it is likely a quality product. If it does not dissolve, but instead separates, you likely have a very impotent product that will do much less for you than a similar but water-soluble product.

What do doctors think about CBD?

Because CBD research is still in its infancy, only doctors who keep up with modern research tend to be positive on CBD usage. Other doctors may be skeptical. Doctors are right to be skeptical about anything new until it is well proven, and the only way to prove it is with research and use. If you are interested in more research on CBD, head on over to the Yes.Life blog.

What dose of CBD should I be taking?

The dose of CBD you take is far less important than whether you have a water-soluble product. A 3000 mg CBD Oil that is not water-soluble is commonly no more effective than a 250 mg water-soluble product. First, make sure your product is water-soluble. From there, start with the lower doses, and move up if they don’t seem to be working. While too much CBD is not very dangerous, the natural chemical it can help your body keep from degrading can have some minor side effects on the brain, commonly leading to “brain fog.”

What is Water-Solubility for CBD Oils and why does it matter?

Water-solubility in CBD Oils determines how well the CBD will dissolve in water, which in turn relates to how much it can dissolve in your own body. This matters greatly, as a CBD oil that does not dissolve in water will not dissolve into your body and will not provide a very good effect for you. Water-soluble CBD is much more effective in absorbing and delivering its effects. In general, non-water-soluble CBD oils have a 6% uptake in the body, versus up to 50% and beyond for water-soluble ones. Water-soluble CBD oils tend to be less expensive as well since they don’t need as much CBD to give you an effect. 

Does CBD come from the Marijuana plant?

CBD can be found inside the marijuana plant, but all of the CBD oils on the market come from a different plant known as hemp. Hemp and marijuana are from the same plant species – Cannabis sativa – but are different breeds of it, like how a Doberman and a Chihuahua are both dogs, but different breeds of dogs. Thus, you can rest assured that all of the CBD products you may be trying have not come from Marijuana. 

Is it possible to remove all the THC from the hemp plant extract?

It is possible to remove and filter out statistically significant amounts of THC from the hemp plant. Whether this counts as removing “all” THC from the plant extract or not depends on what you care about. For the sake of drug testing, it is – for all intents and purposes – possible to remove all THC from the plant extract. 

Are there hemp plants that naturally have zero THC?

No, there are not. There are hemp plants that naturally contain less THC, and hemp itself is defined as any strain of Cannabis s. that has no more than 0.3% THC by dry weight. Any CBD oil product claiming to have 0% THC (or be THC-free) must have had the THC filtered out from the plant extract after harvest. Be careful: even if a product claims it is THC-free, it may not be true, as they may be claiming that and keeping up to 0.3% THC in their product. Ask about drug test detection before you use a product!

Who is Yes.Life?

Yes.Life is a brand established by individuals who share the same passion in providing natural solutions that are known to work, transforming it to high-quality products and making these accessible and consumer-ready. A brand whose core mission is not only to spread awareness on a healthier lifestyle but also to empower their customers through education and community involvement.

I’m interested in getting Free Sample.  Is there a catch or commitment?

There’s no catch at all. We just want you to try our product at no risk. This is how confident we are of its quality. It’s a $20 value and yours absolutely free!

What come in free sample?

Your will get both the oil tincture and the cream topical to try.

What’s the size of the Free Sample?

Each sample pouch is 1.5ML and there are 4 samples pouches. 2 tinctures, and 2 topicals.

When can I expect my Free Sample?

Our shipping normally takes about 7-10 business days.

How is tax computed?

We charge sales tax in accordance with local tax laws, which vary from state to state. The tax is based on the address that you provided to us.

I already placed my order.  Can I still make modifications after?

Once the order has been placed, it will automatically be logged into our delivery system. If you made an error or want to make some changes on the order, you may need to call our Customer Care number at 1-833-TRY-LIFE (1-833-879-5433) from 7 am to 4 pm MST and our team will be able to assist you. Outside of those hours, you can email us at customerservice@yes.life.

What shipping method do you offer and how much?

We do standard shipping free of charge anywhere in the US except for the Free Sample. However, if you opt for expedited shipping, you may be charged with an additional fee depending on the volume of your order. For these types of transactions, please contact our Customer Care at 1-833-TRY-LIFE (1-833-879-5433) from 7 am to 4 pm or email us at customerservice@yes.life.

Do you ship anywhere within the US?

Yes. We can ship anywhere in the US including PO Box addresses.

I am from the US, but I’d like to send the product to Canada.  Is that okay?

Currently, we are unable to ship to Canada due to legal restrictions. We are working hard to making this happen very soon. And when it does, you’ll be the first one to know.

When will my order be shipped? And how long does it take?

We normally ship out orders on the next business day and it takes about 5-7 business days for your order to arrive.

What’s your Return Policy and how can I return the product? 

Yes.Life is extremely proud of its products with a 30-day Money-back Guarantee. However, if you don’t like the product at all or if it doesn’t meet your expectations, you can return it within 30 days. Once we receive the item/s, we will immediately process the refund. No questions!  It’s that easy.  You can read more of our Return Policy here.

For returns, please send it to: 

Yes.Life

3855 S 500 W Suite D

South Salt Lake, UT 84115

What if I need to return a discounted item or sale item?

You will be refunded of the amount you paid and not on the original price of the item for as long as you return it within the allowable period of 30 days.

I live in Utah.  Can I pick up my order instead of shipping it? 

We do not have a pick-up option for orders, and we do not normally release orders from our office since our inventory comes from our storage facility.  You may contact our Customer Care at 1-833-TRY-LIFE (1-833-879-5433) from 7 am to 4 pm Mondays through Fridays or email us at customerservice@yes.life so we can discuss some arrangements for you.

What are your standard exclusions on promotional offers?

Standard limitations are as follows:

•  Cannot be combined with other promos, offers or discounts
•  Cannot be applied to shipping and handle fee and sales tax
•  Cannot be used beyond the specified period validity
•  Cannot be used on discounted/sale items
•  Yes.Life reserves the right to discontinue promotion anytime at our discretion
•  Cannot be transferred or reassigned to another customer
•  Cannot be used together with the auto-shipping option

The promo code is not working. What should I do?

There are some coupons that we offer only to the registered members of Yes.Life. If this is the case, please ensure that you are logged in to your account first (https://yes.life/myaccount/). When entering a coupon code, make sure that it is in ALL CAPITAL LETTERS. One coupon discount per order. If you continue to have issues, please contact us anytime at 1-833-TRY-LIFE (1-833-879-5433) from 7 am to 4 pm MST or email us at customerservice@yes.life.

Can I use the promo code on wholesale items?

No. Customer promo codes are not applicable to wholesale/bulk purchases. We have different independent discounts and offers intended for them.

How often do you run sales and promotions?

It depends but we always run periodic promotions at least once a month. We encourage our customers to subscribe to our newsletters to receive promotions as soon as we run it. We also run web promos so be sure to check back often and better yet, bookmark us!

Why was I charged an international fee? (if any)

You may be charged with an international fee for different reasons but one of it is because of your issuing bank and the issuing country. If you’re using a credit card issued outside US, then most, if not all, banks will have an additional fee for purchases made in US. You may want to contact your bank directly for more information.

Do you offer special discounts like for military/veteran? How about for teachers? 

I am thankful that you have considered Yes.Life to be part of your routine and we are always thankful for your service.

We don’t offer any special discounts right now for special affiliations since our website is not set-up to handle those transaction types. However, we are open to giving special considerations. You can email your eligibility documents to customerservice@yes.life for approval and we’ll reach out to you for updates.

Where can I find information about my order?

You will receive a confirmation email for every successful transaction you make on our website with the order details including your tracking number. You should be able to check the status by calling us at 1-833-TRY-LIFE (1-833-879-5433) from 7 am to 4 pm MST.

My order didn’t process but funds were taken out of my account. What do I do?

Please call us at 1-833-TRY-LIFE (1-833-879-5433) from 7 am to 4 pm MST or email us at customerservice@yes.life so we can validate the information on our end.

How should I store the products to avoid affecting its potency?

General storage care is recommended like keeping it away from direct sunlight, place it at room temperature at 73.4^oF and away from children. Always remember that heat, sunlight, moisture, and humidity, among others, can affect the potency of any ingestible substances.

Why is the CBD in pink color?  Are there any artificial ingredients added to it?

The color pink is a result of mixing the CBD extract with other ingredients like peppermint, mixed berry flavor, and MCT oils. The color may also vary from pink to amber. So, do not be alarmed.

What is the normal shelf life of your CBD products?

Yes.Life CBD Oil can last up to 24 months from the manufacturing date when stored as recommended. Every product has a lot and batch numbers to ensure the quality of the highest standards.

What are the ingredients of your pet products and its effect?

Ingredients can be found on all product labels and boxes. The main active ingredients are the YesNano^TM CBD Oil, Mct oil, and Natural flavors. Unfortunately, the FDA guidelines won't allow us to make claims of how CBD will help your pet specifically. However, we have heard a lot of amazing stories from our customers that it is helping their pets with Anxiety, Joint Stiffness, Arthritis in older Pets, and overall energy.

How much CBD is in each serving of your product(s)?

The serving sizes are indicated on each of our product detail pages. You will see this information on the product labels and boxes. To find out more, please click here to go to our SHOP page.

What are the different ways I can use CBD oil?

People suffering from different types of maladies and have experienced ineffective results from both prescribed and alternative forms of medications have turned to CBD for relief. Conditions vary from psychiatric, muscular to pathologic disorders but the most common are anxiety, bipolar disorder, dystonia, seizures, multiple sclerosis, Parkinson's disease, insomnia, and schizophrenia. No approved claims can be made since our government is preventing us from doing so while the CBD is still undergoing a lot of studies. 

Why am I not feeling the desired effect?

CBD products have different effects on individuals. There are studies conducted that showed how our body reacts to it. A lot of factors could affect this. In some individuals, reports of its immediate effect can be considered as a placebo. Not physical feeling or seeing its effect does not mean it is not working. Most people start to feel changes overtime. Remember that CBD is not meant to be a one-time use. It is formulated for long-term use and its serving size is recommended to avoid adverse effects on the body. 

Is CBD Psychoactive?

No. Hemp oil contains CBD, the non-psychoactive compounds of the cannabis plant. Hemp oil does not have the psychoactive qualities found in THC, and while using it you can maintain a clear mind and active lifestyle.

Is CBD safe for pregnant women and/or breastfeeding mothers?

While there are reports of some women taking CBD during pregnancy or while nursing, it is best to consult your healthcare provider about it to avoid any undesirable effects.

Is CBD safe for my pets?

The same system for using CBD that exists in humans exists broadly in all vertebrate animals. Cats, dogs, and other mammals should be able to take CBD without issue, but you should always consult your vet before administering CBD to a pet.

Can I take Yes.Life with prescription medications?

Generally, our CBD products are safe to use. However, we highly recommend that you check with your health provider on using it while on prescription since CBD testing on drug reactions have not been fully tested. It is always best to be cautious and safe since CBD has different effects on different people.

Will taking CBD with my medication have adverse effects?

We strongly recommend that you speak with your physician regarding the use of CBD while medicating.

What are the common side effects of CBD?

While the side effects for CBD are few and far in between, they tend to include slight nausea, lack of appetite, increased drowsiness, loss of sleepiness, and increased appetite, dry mouth, low blood pressure, and light-headedness to name a few. The recorded effects are inconclusive thus we recommend that before including CBD in your diet, a consultation with your health care provider is recommended.

Looking for Yes.Life batch results

We have that information available, but we haven’t published it yet on our website. We’ll be happy to share it with you though. Send a message to customerservice@yes.life . Our website is currently undergoing a quality review and that information is part of the items that will be published as soon as that process is done.

Are your products third-party tested?

Yes. We made sure that our products are of high quality. We didn’t only have it tested once but we are periodically submitting it to other third-party laboratories to ensure the consistency and quality.

Our first sets of test results can be viewed  here.

What are the benefits of creating a Yes.Life Account?

Once you’ve successfully created an account with us, you will then have access to the following features that only made available to registered members: 

•  Ability to update your profile including your addresses
• Keep track your previous and current orders
• Track your referrals and credits earned
• Provide product reviews

How to login to My Account?

Go to  https://yes.life/myaccount or you can click on the Sign In button at the upper right corner of the Yes.Life website.  Enter your username and password and click Login. If you have not registered yet, fill out the Registration Form with your information.  Once you completed the registration, an email will be sent to the email address you provided.  Just click on the link and it should take you back to the Login page. 

I am having trouble logging in to My Account.

Login issues are normally caused by an invalid username or password.  If you experience login problem, please make sure that you have the right username and password.  If you can no longer recall that information, you can click on Forget Password and we will send you a link so you can reset your password.

How to update my shipping address?

Login to https://yes.life/myaccount and click on the Address tab.  You should be able to update your shipping address and billing address.  Once you're done, make sure that you click on Save Changes.

Do I get a credit if I refer someone to your website?

Yes.  For every purchase of your qualified referral, you will be given Yes.Life credits which you can use on your future purchases.  All you need to do is to share your Referral Code with your friends and family.  You can find the Referral Code in the Referral tab in your My Account page.   For more information, you can check our Referral Program Policy.